Speech to text

We currently have implemented speech to text in a simple auto attendant and voicemail transcribing. We will be extending this feature in the near future.

Auto attendant

This is similar to 'Alexa' voice control (except you don't have to say 'Alexa').

It is implemented using call rules:

When a call comes in for intro then say 'sales or service' wait for the user to say sales,service and go to that extension, try up to 3 times then say 'failed' hangup the call with the reason normal clearing.

          When a call comes in for sales then queue the call for group sales, queue for 3600 seconds then hangup with normal clearing.

          When a call comes in for support then queue the call for group support, queue for 3600 seconds then hangup with normal clearing.
          

This is similar for the waiting for a user to press a number on their phone but instead we will wait for the call to say one of those words before we progress through the auto attendant.

Voicemail transcribing

Instead of actually having to listen to your voicemail you can just read it. Receive the text via email or view it in babble Vibes voicemail widget.

When a call comes in for 1000 then enable voicemail transcription then send the call to extension Dr Nick's voicemail.